Frequently Asked Questions
How do I hire your products for my event?
Easy! Just browse through our products under the ‘browse games’ menu to see our full range of awesome items available for hire. When you're ready to order just click on the "place booking" button in the menu on the top of every page and it will take you to our interactive order form.
Simply select the items that you wish to order by pressing the corresponding arrow, and add more items by clicking the dropdown menu. Click on "Next" and enter your details here then click the "Place Order" button.
We'll review your order and get back to you asap to confirm that all of your selected items are available on your event date, then once confirmed we'll arrange payment and pick up/delivery details.
When will I hear from you after I submit my order?
We know you will be very keen to confirm your booking as soon as possible! We will respond to your order or enquiry within 2 business days, although we will always do our best to respond earlier.
Do you offer a delivery service?
We do. The cost is $90 for ‘drop off and return’ and we’ll even set up and pack down the games for you. Or $60 ‘one way’ within 30km of the Perth CBD..
If your event is further than 30km from the CBD and you require delivery, please contact us to confirm the delivery fee.
Please note that if your event is outside the Perth Metro area (defined by the map, below) only pick up is available.
Pick ups from our Balcatta location are by appointment only; drop offs anytime.
Image 1: the blue area indicates our delivery radius.
What is the hire period?
Generally, pick up is the first business day before your event, and drop off is the first business day after your event.
If you need the items for longer, we will confirm the additional cost at the time of booking.
Please note we are open by appointment only, Monday – Saturday between 8am – 6pm.
If you book delivery, we can either deliver & collect the hire items on the day of your event, or on the business day either side of your event. Just let us know when making your booking!
I can see your prices, but how many hours does that get me?"
Our hire terms for all our items are for one 24 hour period, giving you heaps of time to enjoy your games
This doesn't include the pick up day and drop off day - we include those for free! If you're picking your items up from our Balcatta address, pick up is the business day before your event and return is the business day following. So, if your party is on Saturday night you can pick up your items on Friday afternoon then return them anytime up until 6pm on Monday. Easy!
P.S. If there's a public holiday, pick up/drop off reverts to the preceding/following business day.
P.P.S. You can also hire our items for longer if you like - it's +25% of the initial hire cost for each additional day.
Is there a minimum order?
Yes, the minimum order amount is $30 - check out our games page for inspiration!
Do you charge a bond?
Generally, we don’t request the payment of a bond. However, on some occasions a security bond may be requested on some items and/or packages. We’ll confirm this with you when we receive your booking request.
The bond will be returned to you in full once we receive the goods back at the agreed time and in good condition.
How does payment work?
Once we confirm that your requested items are available we’ll send you an invoice. To secure your booking, just pay 20% deposit (final payment is due at least 5 days prior to pick up/delivery).
Bookings made less than 5 days prior to the event date must be paid in full on receipt of the invoice.
Payment must be made by bank transfer as we no longer have access to a credit card facility. Details of our bank account will be included on our invoice.
Where are you located?
We work from home! Lucky us 🙂 We’re located at Balcatta in Western Australia.
Please note we are open by appointment only.
How big are the games?
For every one of our games we have their individual dimensions listed along with a description and photos of them -- you can find detailed info for each game here.
Will my hire items fit in my car?
Our games pack up very nicely, and even the giant games will fit in a standard sized car. As a rough guide, the Giant Connect 4 is approximately 95cm x 85cm and is relatively flat… it would fit into most boots or a back seat. Giant Jenga is heavy, so it comes packed into two wooden crates (25cm x 40 x 55cm each) to make it easier to lift (approximately 13 Kg for each crate of blocks).
Here's a photo of how well the games pack up for transport — sometimes you need to play a bit of car tetris to get them in, but they will fit into most cars without a problem 🙂
